What are the security precautions of the Mamoru Platform?
The Mamoru platform is a digital asset platform, providing safe and stable financial transaction services for users in multiple countries and regions.
Founded in 2020, Mamoru is a leading global company in the digital economy industry. Its mission is to achieve breakthroughs in blockchain core technology and the integration of blockchain technology with other industries. Focusing on upstream and downstream solutions, Mamoru is building a blockchain ecosystem integrating research and development, digital asset research, open platforms, professional management, and is committed to building a free and open financial system for the world.
Mamoru has obtained digital asset service licenses in many countries and regions around the world. Regulated entities have been established in the United States, Canada, Brazil and other countries and regions. Mamoru is committed to providing safe, stable and trustworthy financial services to users around the world.
Can I open multiple accounts with the same personal identity information?
The Mamoru platform has established regulated, compliant entities in many countries and regions around the world. Platform users need to pass strict KYC certification before trading. Each person can only open one account, and cannot open multiple accounts at the same time. Mamoru ensures that your identity information is true and valid to protect the safety of your account funds.
1. When users register an account on the Mamoru platform, their email address and mobile phone number can no longer register for other accounts . The same email address and mobile phone number can only register one account, and multiple accounts cannot be registered at the same time.
2. After successful registration, KYC identity verification is required to perform transactions. The same identity can only authenticate one account to ensure the security of the account information.
3. You can authenticate your identity through either a passport, driver's license, ID card, or residence permit. You must ensure that it is your true and valid information. After the authentication is successful, it will be bound to the current account, and no other accounts can be authenticated with the same ID. The same identity information can only authenticate one account.
Can funds that fail to deposit be returned?
The Mamoru platform provides digital currency and fiat currency deposits. You can choose different deposit methods according to your needs. The specific operations are as follows:
1. Digital currency deposit:
The Mamoru platform provides 14 wel known digital currencies for deposit. Different currencies and different networks correspond to different deposit addresses. You must deposit the currency and the corresponding network to be successfully credited, otherwise the funds will not be returned and cannot be retrieved. Please carefully check the address before transferring the digital currency.
2. Fiat currency deposit:
The Mamoru platform provides fiat currency deposits for major currencies. You need to transfer funds to the Mamoru platform through an offline transfer. After the KYC background review is passed, funds transferred must be under your name, otherwise it will not be accepted. If it fails, the funds will be returned to your account according to the bank policy, and may take up to 2 weeks.
What should I do if my account is frozen?
Why is the account frozen?
The Mamoru platform protects user account funds through a set of risk controls. If the user's account has suspicious logins or abnormal transactions, in order to ensure the safety of account funds, the platform will temporarily freeze the account for verification.
The platform will identify accounts that have abnormal activity. If your account engages in the following activity, it may be frozen:
1. Your IP is in a country or region where Mamoru does not support transactions.
2. You logged in multiple times on one device.
3. Your identified country/region does not match your daily activities.
4. The account is suspected of violating regulations and is frozen at the request of the authorities.
5. Your account engages in frequent large-value transactions, deposits and withdrawals in a short period of time.
6. Your account is being used on a suspicious device or IP, and there is a risk of theft.
What should I do if my account is frozen?
If your account is frozen improperly, you can unblock it according to the process specified by customer service. The platform will review and process within 5-10 working days. Please be patient. In addition, please change your password and ensure your email, mobile phone or Google Authenticator and other verification methods are safe.
You can also contact Mamoru online customer service for further help, but please note that you need to provide sufficient supporting documents to ensure your ownership of the account. If you are unable to provide materials, the submission may not meet the requirements and you will not be able to get timely support.
Where to view total account balance?
How can I check my account assets?
The Mamoru platform has an account overview page which integrates several important account functions. These include the account overview, fiat currency account, and digital currency account. You can clearly see the total asset information of the current account. At the same time, you can also deposit and withdraw money conveniently and quickly.
How to view asset history?
Click [Transaction History] on the account overview page to view the digital currency and fiat currency deposit and withdrawal records. Account assets are clearly identified for convenient record keeping.
How to contact Mamoru Online Support?
If you encounter any problems on the Mamoru platform, you can contact the Mamoru Online Customer Service for consultation. You can find corresponding solutions through the Common Problems section of the Help Center. If you still cannot solve your problem, please contact Online Customer Service to help solve it.
How to use "Customer Service" on the Mamoru platform?
1. Click on www.mamoru.com.
After logging in to the Mamoru website, click on the contact customer service icon button at the bottom right of the page to enter the chat dialog.
Please note that in order for the customer service to help you solve problems more efficiently, please be sure to describe the problem in as much detail as possible and provide corresponding supporting documents (such as pictures, videos, etc.) if possible.
You can leave the chat at any time after you submit a question. Once the customer service specialist is available, you will receive a notification message from the system. If you reply to a question within 24 hours, you will maintain the current position in the queue without re-queueing for consultation.
If customer service fails to deal with your problem in time and the session has been closed, you can resubmit your request. The Mamoru customer service team will be happy to solve the problem for you.